Returns & Exchanges

Returns & Exchanges

30-Day Return Policy

We want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.

Return Conditions
To be eligible for a return, the item must be:

· Unworn and unused
· In its original condition
· Returned with the original packaging

Items showing clear signs of wear, damage, or use may not be eligible for a refund.

Size Issues
Please check our size chart carefully before ordering. If you receive the wrong size or need help with sizing, contact us and we will do our best to help you find a suitable solution.

How to Request a Return
Before returning any item, please contact us first:

Email: support@strydestep.com
WhatsApp: +44 7354782305

Please include your order number and a brief explanation of the reason for the return. We will provide further return instructions.

Return Shipping
Unless the item arrives damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We will review the situation and provide an appropriate solution.

Refunds
Once your return has been received and inspected, approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.